A. ‘Company’ shall mean Clientime Inc. (CTI).
B. ‘Customer’ shall mean the person/business identified inthe Customer Information section on the front side of thisdocument.
C. ‘Service’ shall mean the Message Taking Service asdescribed in Section 1 below provided by CTI andAppointment Scheduling service as described in Section 2below.
D. ‘Start of Service’ shall mean the date entered byCompany for the ‘Actual First Date of Service’ on thefront side of this document.
E. “Clientime Program” shall mean the Web-Based MessageManagement System as described in 2 below.
Definition of the Service
Company provides a service that facilitates the answering of thetelephone and taking messages and following call procedures asprovided by the customer. The service includes:
A. A toll-free phone number or local phone number to thecustomer to Call Forward the customer’s telephone calls.
B. Personnel to answer customer’s advertised number forthe purpose of taking messages.
C. An Internet web site powered by CTI whereby Customerand Customer’s staff, may enter On call procedures andcontact information of key personnel as per theinstructions, monitor message activity, and obtainmessage reports as related to messages and is accessible 24hours a day, 7 days a week. www.clientime.com
D. Customer shall have full access to the CTI program whenand only when using the CTI service, unless agreedotherwise.
Entry of Employees and Call Procedure Instructions
Customer is responsible for providing to Company, via CTI web site,complete and accurate ‘call procedure instructions’ for each ofCustomer and Customer’s employees with accurate contactinformation.
Scope of Service
Service shall be provided ONLY for employees designated byCustomer to receive the Service. Customer will use its best efforts toinform Company of changes in personnel and keep the contactinformation up to date and accurate.
Customer’s Administrative Staff
Company shall provide access to website for Customer’sadministrative staff. Company reserves the right to limit the numberof administrative user accesses granted to customer. Monthly accessfee may apply. Consult web-site FAQ guide for information onmanaging administrative users of the Service.
Billing and Payment Terms
Company will email invoices to Customer’s email billing address priorto the start of the month for which service is to be provided.
Company should receive payment from Customer by the 20th day ofthe month in which service is being provided.
Company may suspend service to Customer if payment is not receivedby the 20th day of the month in which service is being provided.
Company will allow 60 days for billing discrepancies and will providecredit upon documented proof of overcharges.
The monthly fee for the Service is calculated based on aMonthly Flat Rate and an usage charge based on customer usage overthe quoted per minute allowance. Overages of minutes are billed at theend of every month as a cumulative total for the billing period.
The monthly fee for the Service is calculated based on Monthly FlatRate and a usage charge billed in minutes. Overages of minutes arebilled at the end of every month as a cumulative total for the billingperiod
Company does not warrant uninterrupted service or error-freeoperation. Company will use its best efforts to ensure that the Serviceis operational 24 hours a day, 7 days a week.
The term of this Agreement is two (2) years from the Start of Service.This Agreement shall automatically renew for additional terms unlesspreviously cancelled by either party, with 30 days written notice or anew Agreement is set forth.
Customer may cancel Service at any time by providing 30 days writtennotice to Company. If cancellation is requested after thirty (30) daysfrom Start of Service, Company will not issue any refund of setup feesor monthly service charges paid by Customer.
Any notices or written communication of any kind required orpermitted to be given or sent pursuant to the terms hereof shall bedelivered in person, or mailed, postage paid, by certified mail orregistered mail.
All notices shall be deemed given or sent (1) when actually received, ifhand delivered, or (2) if mailed, when deposited in the mail accordingto the above-mentioned criteria.
This Agreement contains the entire Agreement between Company andCustomer with respect to the subject matter herein and supersedes anyand all prior Agreements, whether written or oral, between the partiespertaining in whole or in part to the subject hereof. No modifications,extensions, alterations, amendments, or supplementation to norcancellation of this Agreement shall be valid or effective unless inwriting and signed by both parties. No waiver of any term or provisionof this Agreement, or any breach or default hereof or hereunder, shallbe valid or effective unless in writing and signed by both parties. Nowaiver of any term or provision of this Agreement, or any breach ordefault hereof or hereunder, shall be construed as a waiver of the sameor any other term or provision or of any previous or subsequent breachthereof.
CTI has no obligation if hindered or prevented by labour disturbances(strikes, lockouts, etc.) war, acts of god, fires, storms, accidents,government regulations, interference, or any cause whatsoever beyondits control. CTI is not responsible for any errors and omissions due tonegligence or technical issues.