Terms & Conditions
Virtual Live Receptionists Inc. Terms of Service
Tel 1.866.550.8463 Fax 1.877.747.2254 P.O. Box 2195, Paradise, NL A1L 1E5
A. ‘Company’ shall mean Clientime Inc. (CTI).
B. ‘Customer’ shall mean the person/business identified in the Customer Information section on the front side of thisdocument.
C. ‘Service’ shall mean the Message Taking Service as described in Section 1 below provided by CTI and Appointment Scheduling service as described in Section 2 below.
D. ‘Start of Service’ shall mean the date entered byCompany for the ‘Actual First Date of Service’ on thefront side of this document.
E. “Clientime Program” shall mean the Web-Based Message Management System as described in 2 below.
2. Definition of the Service
Company provides a service that facilitates the answering of the telephone and taking messages and following call procedures as provided by the customer. The service includes:
A. A toll-free phone number or local phone number to the customer to Call Forward the customer’s telephone calls.
B. Personnel to answer customer’s advertised number for the purpose of taking messages.
C. An Internet web site powered by CTI whereby Customerand Customer’s staff, may enter On call procedures and contact information of key personnel as per the instructions, monitor message activity, and obtainmessage reports as related to messages and is accessible 24hours a day, 7 days a week. www.clientime.com
D. Customer shall have full access to the CT program when and only when using the CT service, unless agreed otherwise.
3. Entry of Employees and Call Procedure Instructions
Customer is responsible for providing to Company, via CT web site,complete and accurate ‘call procedure instructions’ for each of Customer and Customer’s employees with accurate contact information.
4. Scope of Service
Service shall be provided ONLY for employees designated by Customer to receive the Service. Customer will use its best efforts to inform Company of changes in personnel and keep the contact information up to date and accurate.
5. Customer’s Administrative Staff
Company shall provide access to website for Customer’s administrative staff. Company reserves the right to limit the number of administrative user accesses granted to customer. Monthly access fee may apply. Consult web-site FAQ guide for information on managing administrative users of the Service.
6. Billing and Payment Terms
Company will email invoices to Customer’s email billing address prior to the start of the month for which service is to be provided.Company should receive payment from Customer by the 20th day of the month in which service is being provided.Company may suspend service to Customer if payment is not received by the 20th day of the month in which service is being provided.Company will allow 60 days for billing discrepancies and will provide credit upon documented proof of overcharges.
7. Billing Calculation
Message Desk: The monthly fee for the Service is calculated based on a Monthly Flat Rate and an usage charge based on customer usage over the quoted per minute allowance. Overages of minutes are billed at the end of every month as a cumulative total for the billing period.
Appointment Desk:The monthly fee for the Service is calculated based on Monthly Flat Rate and a usage charge billed in minutes. Overages of minutes are billed at the end of every month as a cumulative total for the billing period.
Company does not warrant uninterrupted service or error-free operation. Company will use its best efforts to ensure that the Service is operational 24 hours a day, 7 days a week.
The term of this Agreement is two (2) years from the Start of Service.This Agreement shall automatically renew for additional terms unless previously cancelled by either party, with 30 days written notice or a new Agreement is set forth.
Customer may cancel Service at any time by providing 30 days written notice to Company. If cancellation is requested after thirty (30) days from Start of Service, Company will not issue any refund of setup fees or monthly service charges paid by Customer.
Any notices or written communication of any kind required or permitted to be given or sent pursuant to the terms hereof shall be delivered in person, or mailed, postage paid, by certified mail or registered mail.All notices shall be deemed given or sent (1) when actually received, if hand delivered, or (2) if mailed, when deposited in the mail according to the above-mentioned criteria.
12. Entire Agreement
This Agreement contains the entire Agreement between Company and Customer with respect to the subject matter herein and supersedes any and all prior Agreements, whether written or oral, between the parties pertaining in whole or in part to the subject hereof. No modifications,extensions, alterations, amendments, or supplementation to nor cancellation of this Agreement shall be valid or effective unless in writing and signed by both parties. No waiver of any term or provision of this Agreement, or any breach or default hereof or hereunder, shall be valid or effective unless in writing and signed by both parties. No waiver of any term or provision of this Agreement, or any breach or default hereof or hereunder, shall be construed as a waiver of the same or any other term or provision or of any previous or subsequent breach thereof.
VRI has no obligation if hindered or prevented by labour disturbances(strikes, lockouts, etc.) war, acts of god, fires, storms, accidents,government regulations, interference, or any cause whatsoever beyond its control. VRI is not responsible for any errors and omissions due to negligence or technical issues.