FAQ

Why Choose Clientime?

Capture more leads, confirm more viewings, close more sales.

Clientime has been developed by Real Estate industry specialists. We know from this experience and reaching for that level of excellence in what we do! Our attention to the “front lines”, our receptionists, is the key to our customers success.

How do I keep control of my business if I outsource?

With our state of the art technology, you are in the driver’s seat. We give you a web based application where you can change instructions and personnel and view all messages in real time. All your calls are recorded for quality assurance and can be sent to you upon request in a simple wav file. All Call Reports can be emailed to you daily, weekly and/or monthly.

How quickly do you answer my calls?

Our supervisors monitor our call handling every moment of the day. Our average call is answered in less than 18 seconds and 90% of the calls are answered within the first 4 rings.

Are my callers going to experience long hold times?

Our hold time, if any, is minimal. Should an increase in call volume occur without warning, our supervisors and senior management will make answering our clients calls a priority and activate redundancy plans.

How do your representatives know what questions we need answered and what information we require?

When you log into your unique account with your User Name and Password, in our web-based system, you will have the ability to update your information and instructions for our representatives to follow, anytime from anywhere.

Do I have to let you know when I am forwarding the line?

You can let us know. We love to hear from you but it is not necessary. Our representatives are always ready to accept calls. You may update your hours of operation and special circumstances in your account profile for our representatives and they can let your callers know you have stepped out, are in a meeting.

Why won’t the system let me enter a new employee?

Usernames and Passwords are mandatory fields and ALL fields must be unique for each new agent.

Why won’t the system let me enter a new listing?

The mandatory Expiry Date field must be in the format shown.

Why am I not getting my messages on my Smartphone?

You may have to adjust your settings, following the format given on your profile page. You can then enter a test message to yourself to verify it is correct. Otherwise it may be an issue with your smart phone provider, as the carriers do have issues at times.

I am having trouble entering information into the system for my call answering.

You can email customerservice@clientime.ca or call us at 1866 550 8463 and we will provide you with the assistance you need.

What happens if there is an extended power outage to your operations?

Our internal Disaster & Recovery plan would be initiated and the protocol and procedures would be followed according to the plan.

1 (866) 550-8463 (TIME)    |   sales@clientime.ca

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