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Customer Service Department:
Frequently Asked Questions
DON'T EDIT THIS FIRST MODULE
Why Choose Clientime?
Capture more leads, confirm more viewings, close more sales.
Clientime has been developed by Real Estate industry specialists. We know from this experience and reaching for that level of excellence in what we do! Our attention to the “front lines”, our receptionists, is the key to our customers success.
How do I keep control of my business if I outsource?
With our state of the art technology, you are in the driver’s seat. We give you a web-based application where you can change instructions and personnel and view all messages in real-time. All your calls are recorded for quality assurance and can be sent to you upon request in a simple wav file. All Call Reports can be emailed to you daily, weekly and/or monthly.
How quickly do you answer my calls?
Our supervisors monitor our call handling every moment of the day. Our average call is answered in less than 18 seconds and 90% of the calls are answered within the first 4 rings.
Are my callers going to experience long hold times?
Our hold time, if any, is minimal. Should an increase in call volume occur without warning, our supervisors and senior management will make answering our clients calls a priority and activate redundancy plans.